Working with the UCLA Anderson School of Management

by Scott Spiro on April 28, 2009

logouclaAs some know, I am a UCLA Alumni and as such it is always a thrill to work with other Alumni and Students. This afternoon I had  a conversation with Anantha Ramamurti (MBA, 2009 Anderson School of Management) in regards to a project that his class has been assigned. Anantha and his team are providing market research and consulting for a data recovery firm located in Chile.  I was contacted to offer my feedback to a strategic plan being offered to this foreign firm wishing to penetrate the US data recovery market. While data recovery services are typically expensive, this firm hopes to offer a lower cost alternative, but not sacrifice quality or security.

Anantha, I trust my feedback was useful, and I am hoping that you will get an A on this one!

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Toner Cartridge Reincarnation: Why should you recycle your printer toner cartridges?

by Scott Spiro on April 28, 2009

Seriously, how many toner cartridges do you throw away each year? If you consider that your company probably has multiple printers, scanners, and fax machines, the total number of spent cartridges begins to add up. Fast.

In this short video, I’ll tell you why you should think twice before trashing these little suckers, and how easy it is for you to recycle your old cartridges. Call it toner cartridge reincarnation!

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Visit with Ryan Grant, Director of Channel Programs at Ingram Micro

by Scott Spiro on April 28, 2009

vtn_vt_logo_md1I want to thank Ryan Grant of Ingram Micro for treating me to lunch today at Ingram’s Santa Ana corporate headquarters. Ryan oversees multiple Ingram Communities including VentureTech Network (VTN) (of which I am a member as is my company, CSG).

Why am I proud to be part of this organization? How does it benefit my customers? The VTN community is composed of North American professional IT Firms who focus on small to midsize businesses, and have unmatched technical expertise as well as geographic coverage. It allows my company, CSG, to leverage the purchasing power of a $2.5 billion dollar organization to benefit our customers and community. It has made our relationships with firms such as Cisco, HP, Sonicwall, NEC, and others that much stronger.

VTN has provided my team with new opportunities to partner with other VARs across the country; again helping us bring more value and better solutions to our customers. I have also met great folks like Ryan who have become my friends.

img_03742

Ryan Grant, Director Channel Programs - Ingram Micro

I appreciate Ryan’s insight and am looking forward to working with him in the future. Thanks Ryan!

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Earth Day: Green IT Data Center Part 1

by Scott Spiro on April 23, 2009

As we celebrate Earth Day I have prepared a short video giving an inside look at the new CSG Green IT Data Center (DC) here in Los Angeles. The data center is still in the buildout phase, however our goal is clear: to showcase current green IT technologies in an environment that not only contains real companies receiving measurable results from the DC, but also to display metrics on large displays that provide a real-time look into how the technology accomplishes its green mission (i.e. metrics containing the number of virtualized servers, energy and emissions saved, dollars realized, etc). As the buildout moves forward I’ll post video to show our progress.

CSG is currently working with Ingram Micro, Sonicwall, HP, Alchemy Communications and others to bring the concept to fruition. Hope you enjoy it!

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Tim Aitkens from NEC Visits the CSG Green Data Center on Earth Day

by Scott Spiro on April 23, 2009

Tom Aitkens of NEC with Mark Fitzpatrick

We had a productive meeting today with Tim Aitkens from NEC. As it turns out, NEC offers the largest selection of monitors that comply with the new EPEAT standards. EPEAT is the Electronic Product Environmental Assessment Tool that helps large-volume purchasers in the public and private sectors evalutate, compare, and select monitors based on their environmental attributes.

I am very excited at the prospect of NEC partnering with the CSG Team in providing display technologies for the CSG Strategic Green IT Data Center! To learn more about NEC’s “Keeping it Green” initiatives visit http://www.necdisplay.com/EnvironmentalInitiatives/

NEC has some really exemplary methodologies for keeping businesses running cleaner including their “TotalTrade” replacement and recycling program, their energy star compliant equipment, as well as their in depth training programs for their customers.

Thanks again Tim for the visit today!

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CSG maintains technical “life support” for the Magna Carta

by Scott Spiro on February 10, 2009

Here at CSG, we have been involved in a wide variety of technical projects over the years. However, when the  Ronald Reagan Presidential Foundation asked our team to assist with installation of a “life support” system for the Magna Carta, (written in 1215 and carried under armored guard from it’s home at London’s Lincoln Cathedral Archives to its current display at the Ronald Reagan Presidential Library) we were thrilled indeed!

Carlo Pulido, CSG Field Engineer was responsible for ensuring smooth communications from the computer system within the airtight display case back to the UK, where temperature and humidity inside the case is carefully maintained and monitored.

Translated from Latin, “The Great Charter” is one of the most famous documents ever written. The Declaration of Independence is just one historical document modeled after the Magna Carta.

The Magna Carta is on display at the Library from January 23 – June 20.  You may call (800) 410-8354 for additional information.

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The I.T. Road Less Travelled

by Scott Spiro on November 28, 2008

Happy Thanksgiving!

As I was thinking about some of the things that I am personally thankful for, I came across an article written back in October by Lisa Terry of VSR Magazine. The article entitled “The I.T. Road Less Travelled” describes a little about the background of CSG and how we became a Managed Service Provider (MSP). 

Over the past year, I’ve made lots of new friends in our industry. Vendors, partners, and colleagues have all come together and helped the CSG team realize tremendous growth in 2008.  I am thankful to all of them for their support.

I’m also thankful for the hard work put in by our team. In addition to his considerable technical prowess, Mark Fitzpatrick, our Executive Director has worked tirelessly to bring a new level of customer service and performance to our firm. Both he and his wife Cheri have enabled CSG to enjoy a great year.

Terese Aiello, our Client Services Manager has worked behind the scenes to streamline massive amounts of information into our PSA tool, keep our engineers and projects on schedule, and keep me on track as well. Thank you for a job well done.

I also would like to thank my friends at Ingram Micro who have worked closely with us to ensure our success. They featured us in their Summer issue of Channel Advisor Magazine (“MSP’s Are Hiring”) as well as presenting Mark and myself with their “Seismic Services” Award this past August. They have also allowed us present to our colleagues and lead “break out” sessions designed to help MSP’s become more successful. Thank you Justin Crotty and Jason Beal.

As I think about 2009, I am excited about our new Sustainable/Green IT initiative that we will be rolling out soon. Green IT of course being the central theme of my blog, I will have much more to say about this subject in the months to come.

For me, 2008 represents a perfect example of how partnerships really work to the benefit of all, and I am truly thankful for everyone’s help and friendship on this Thanksgiving holiday.

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Apple touts the new Macbooks as “world’s greenest”

by Scott Spiro on November 25, 2008

Apple has posted a new page on their website describing the extreme lengths they have taken to make their computers more eco-friendly.

Apples new Green Macbook Line

Apple's new Green Macbook Line

 

 

Their environmental status report states that their Macbook family includes Arsenic-free glass, Mercury-free LED-backlit displays and more. Additionally, the Macbook’s unibody enclosure is formed from a single piece of solid, recyclable aluminum. 

I believe Apple is on the right track as is two of CSG’s close partners Panasonic and HP.

To read more, visit Apple’s site.

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Virgin Atlantic Launches Wi-Fi and “YouTube Air”

by Scott Spiro on November 23, 2008

Folks, I’m going to deviate slightly from Green IT topics today and talk to you about a monumental event. Well, at least to me. You know it’s funny, I kinda valued my time on an airplane as a golden opportunity to either be very productive or truly relax without worry of anyone being able to contact me. Have you thought about it? Flying gives you an excellent excuse to be completely unreachable and unavailable to accomplish anything while you’re in the air (except learn to use your “out of office” reply system in Outlook).

logo_vaWell Virgin is about to change all of that thanks to their new wi-fi service called “Gogo” that is being rolled out across the Virgin America fleet. Yesterday, Virgin partnered with YouTube on an inaugural sneak peek flight that brought TV and internet celebreties on board to stream live video at 35,000 ft. Check out the official site.  In fact, they are naming their new plane “YouTube Air”!

This event was followed by a concert in San Francisco. Wow. I have a few practical questions for Virgin America however:

1. What type of security is being offered on these flights? Is there any virus protection in place to secure your machine from viruses or malware that could linger on fellow passengers’ computers?

2. Will wireless work throughout the entire passenger cabin or just upper class?

3. Are there additional fees involved to use the service?

Now, I wonder when they’ll offer this on their Virgin Atlantic fleet? I fly to the UK a few times a year and I want to know how long I’ve got before my “privacy in the sky” is no more and I’ll be forced against my will to be productive again.

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Jott keeps you productive: safely while on the road

by Scott Spiro on November 16, 2008

Any of us who spend a good deal of time on the California freeway system ultimately feel the crunch of hours wasted on the road. In an effort to combat this increasingly unproductive part of our day, we resort to strange methodologies for staying in touch and getting things done. Whether that means texting with three fingers on a mobile phone while driving in and out of rush hour traffic via stick shift or talking on our cell while writing a manifesto e-mail it all becomes increasingly more dangerous.

In addition to this, the state of California has mandated that it is now illegal to talk on a cell without a handsfree unit. It is also illegal to send text messages.

Driving into CSG Corporate in downtown Los Angeles as well as visiting our customers can keep me in my Prius 2-3 hours per day. Crazy? You bet. Part of everyday life in LA? Yes. Have I found a helping hand? I think so!

Enter Jott- a virtual assistant of sorts that lets you record notes and ideas with your voice. It also lets you send e-mail too which can be very handy while in the car and much safer than typing on your Blackberry while driving.

Jott makes software for the iPhone and the Blackberry. You can record to-do’s, appointments and notes while on the go. Jott’s amazing voice recognition technology converts your voice notes to text which is then synced with their system. From here, you can even sync with Microsoft Outlook and CSG’s Harmony Hosted Exchange Service. Jott also provides you with a toll-free number. Depending on your service level you can record jotts or retrieve RSS feeds while on the go using your cell phone. To learn more about Jott click here.

As you can see, I’ve had good experience with this product. Being able to send e-mails and record ideas and notes while on the road or anywhere else has resulted in a much better use of my time. I’ve used both the Blackberry and iPhone versions of the software and while there’s some definite improvements to be made Jott is on the right track and I encourage you to give it a try. 

Do you use Jott? If so, let me know what you think of it.

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