Scott Spiro Blog

Well, for those of you who know me you already, you know how much I enjoy my Scottevests!  In this video (shot in freezing temperatures while in England), I take a closer look at the new Soft Shell jacket, the Fleece 5.0, a Microfleece Pullover, and a Q-zip. What’s nice about the Scottevests is that they are modular; they work great together to give you more protection against the elements, as well as more pockets as you need them. I must admit however, there were times when I lost items simply because I couldn’t remember what pocket I had put things in! Aside from this however, the soft shell did a great job protecting me against wind and rain while visiting the UK. Additionally, the Fleece 5.0 is not only comfortable, but also very warm and a perfect companion for the Soft Shell.

Customer Service

I also have to speak highly about Scottevest customer service. When my Soft Shell arrived in the mail, one of the magnets in the pockets seemed to be non-functional. I sent an e-mail to the Scottevest support team explaining that I was leaving for England and would not have time to get a new Soft Shell before my departure. I received a quick response telling me it was no problem, that a new one would be shipped to me and to simply return my Soft Shell when I got home. Great support.

Also, Scott Jordan the CEO of Scottevest knows how to use social media to engage with his customers. What other company can you contact the CEO so easily in regards to positive or negative feedback about the products? There are many companies out there that can take a lesson from Scott and his team on how to run a customer service department from the top down.

Travel

With some of the recent travel developments, security is tight. My flight back from Heathrow was delayed by over 2 hours while each passenger was searched along with their individual carry on bags. While this is certainly welcomed, be sure to empty everything out of your Scottevest as they will be searched thoroughly.

Suggestions

These are well made products and highly recommended. I do have a few suggestions for the Scottevest team that I outline in the video (though these are minor and far between). For example, It would be great if the headphone cable could be routed within the lining of the Microfleece Pullover as is done with the Soft Shell or Fleece 5.0. (currently the cables just run inside the jacket which can result in some tangles). There are also no headphone baskets in the Microfleece which it definitely needs.

What say you? Let me know how you’ve enjoyed your Scottevests and if you have any comments post them here.